FAQ

How to register as a New User?

1. Go to the Registration page of this web site to create an account.

2. Select New User.

3. Enter a username and password.

4. Enter your contact information.

5. Enter your name and email address.

6. Select the agent who introduced the service to you.

7. Set the phone numbers from which you will make phone calls.

– Enter the phone number in the Phone Number field and click Add. Use the format , such as 19717770208. The phone number will be displayed in the Phone Number List field. – Repeat the above procedure if you have other phone numbers.

8. Click Submit.

9. You will be taken to the Purchase page where you must make a payment to your account balance before you can make calls.

10. Select the payment amount. The total including taxes and handling fee (if any) will be displayed.

11. Select the payment method.

12. Enter the characters displayed in the picture.

13. Click Continue.

14. Click OK when asked if you are sure to continue.

15. Follow the instructions on the Paypal screen.

16. You will be returned to this web site with a message confirming your registration.

How to register with PIN / Card number?

1. Buy a PIN / calling card from a card vendor.

2. Go to the Registration page of this web site to create an account.

3. Select User With PIN / Card Number.

4. Enter the PIN / calling card number in the Calling Card Number field.

5. Enter a username and password.

6. Enter your contact information.

7. Enter your name and email address.

8. Select the agent who introduced the service to you.

9. Set the phone numbers from which you will make phone calls. – Enter the phone number in the Phone Number field and click Add. Use the format , such as 19767770605. The phone number will be displayed in the Phone Number List field. – Repeat the above procedure if you have other phone numbers.

10. Click Submit.

11. You will be taken to a page with a message confirming your registration.

How to make calls?

The calling card system uses your phone number to identify you. The system receives the caller id (ANI), which is the phone number of the telephone you are calling from, when you call the access number.

If the caller id matches a phone number registered on your account, such as your home number or mobile number, the system can identify you immediately and prompts for the destination number that you want to call.

If you call from another number, such as a public telephone, the caller id does not match and the system cannot identify you. In this case, the system prompts for your calling card number.

From a registered telephone number (set in the Phone Number list in the My Account page):

1. Call the access number.

2. Hear a voice message like “You have 5 dollars. Please enter your destination number followed by the # key.”

3. Dial the destination number in the format #.

4. Hear a voice message like “You have 100 minutes.”

5. Wait a few seconds for the call to be connected.

From an unregistered telephone number (not set in the Phone Number list in the My Account page):

1. Call the access number.

2. Hear a voice message like “Please enter your card number followed by the # key.”

3. Dial your card number, which may be found in the Calling Card Number field in the My Account page, and #.

4. Hear a voice message like “You have 5 dollars. Please enter your destination number followed by the # key.”

5. Dial the destination number in the format #.

6. Hear a voice message like “You have 100 minutes.”

7. Wait a few seconds for the call to be connected.

How to check your balance and other account properties

1. Login at this web site.

2. Go to the My Account page. (It is in the My Account menu.)

3. The calling card number and account balance are displayed.

4. You may edit your name, contact information, and click Update to save the changes.

5. You may edit your calling phone numbers. See How to edit your calling/ANI phone numbers.

How to edit your calling/ANI phone numbers

1. Login at this web site.

2. Go to the My Account page. (It is in the My Account menu.)

3. To view the existing phone numbers: Click the drop down list of the Phone Number List field.

4. To add a phone number: Enter the phone number in the Phone Number field and click Add. Use the format , such as 19520770116. The phone number will be displayed in the Phone Number List field.

5. To delete a phone number: Select it in the Phone Number List field and click Delete.

How to recharge your account by making an online purchase

1. Login at this web site.

2. Go to the Online Purchase page. (It is in the My Account menu.)

3. Select the payment amount. The total including taxes and handling fee (if any) will be displayed.

4. Select the payment method.

5. Enter the characters displayed in the picture.

6. Click Continue.

7. Click OK when asked if you are sure to continue.

8. Follow the instructions on the Paypal screen.

9. You will be returned to this web site with a message confirming your payment.

How to recharge your account by using a charge up card purchased from a reseller or agent

1. Buy a charge up card from a card vendor. Note that this is different from the calling card. The calling card is for creating an account. The charge up card value is for adding money to the account.

2. Login at this web site.

3. Go to the Recharge Account page. (It is in the My Account menu.)

4. Enter your password, calling card number, and charge up card number.

5. Click Submit. If the recharge is successful, the value of the charge up card will be added to your account balance.

How to check your call and payment history

1. Login at this web site.

2. Go to the Call and Payment History page. (It is in the My Account menu.)

3. Enter a date range in the Date From and To fields. The format is YYYYMMDD where YYYY is the year, MM is the month, and DD is the day.

4. Click Get Call History or Get Payment History.

5. The call records or payments are displayed.

How to check the invoices of your online purchases

1. Login at this web site.

2. Go to the View Invoice page. (It is in the My Account menu.)

3. Enter a date range in the Date From and To fields. The format is YYYYMMDD where YYYY is the year, MM is the month, and DD is the day.

4. Select the invoice status: Any, Pending, Approved, or Denied.

5. Click Search.

6. The invoices are listed.

7. Click Detail beside the invoice you want to see.

8. If you want to download the invoice, click Download beside the invoice, click Save when prompted, select a folder to save it in, and click Save.

How to change your password

1. Login at this web site.

2. Go to the Change Password page. (It is in the My Account menu.)

3. Enter your old password in the Old Password field.

4. Enter your new password in the New Password and Confirm New Password fields.

5. Click Submit.

How to check the rates

1. Go to the Rates page on this web site.

2. Select your country in the Call From Country field.

3. Use one of the following search methods:

– By telephone number or dialcode: Select Search by Dialcode and enter the telephone number or the leading digits of the telephone number, beginning with country code and click Submit.

– By country: Select Search by Country and select the country name from the drop down list and click Submit.

– By first letter of the country name: Click the letter.

4. The rates are displayed.