Ultimate US & Canada Unlimited with US/CA DID
require long distance credit.
Residential Unlimited Plans are based on typical residential voice usage and is not permitted for
commercial use. ShinyVoice retains the right to require account upgrade or suspend service if the calling
habits are outside these guidelines.
Calling plans are restricted for use by only a single ShinyVoice number/SIP device to prevent abuse.
Unlimited calling plans allow for one simultaneous call and are not designed for users who wish to send
multiple calls at the same time.
Call forwarding to PSTN numbers requires the account have Prepaid Call Credit as forwarding calls to
PSTN is not included with any unlimited plan.
This plan is applicable for users making calls on the ShinyVoice network primarily. Customers who have
the need to make calls to a variety of locations within the territory and to some of the larger metropolitan
locations will find this offering most useful. Call traffic should not terminate to off-network locations a
majority of the time. Should you have any questions about the best plan for meeting your specific needs,
consult a customer service representative.
Refund/Credit for Poor Call Quality
Customer acknowledges and agrees that the Services are provided “as is.” Credit allowances for
interruption of ShinyVoice service, including but not limited to poor quality calls, one way audio calls,
improperly terminated calls, cut off calls or falsely connected calls, will not be provided.
Upgrades and Downgrades
Upgrades are allowed with no penalty. At the time of the event, a pro-rated fee is generated based on the
credit for the current month, and debit for the new monthly fee. The difference will be immediately billed to
your account and there are no credits issued in any form except towards the new plan. . In order to do
this you will have to e-mail customer service at firstname.lastname@example.org. To downgrade your
service you will have to pay the start-up fee associated with the new plan.
Pre-Paid Call Credit
Unused pre-paid call credit is non-refundable at this time.