Disclaimers


Ultimate US & Canada Unlimited with US/CA DID

  • Number porting is only available for US or Canada numbers.
  • There is a $19.95 fee for number porting.
  • Some International DID numbers may incur a monthly surcharge.
  • Calls to US Virgin Islands and countries outside of this calling plan are charged at normal rates and
    require long distance credit.
  • PBX users such as Asterisk are not permitted to use Unlimited Calling Plans.
  • International mobile carriers will charge the caller for any error messages and will be deducted from your account at the end of each call.
  •  Residential Unlimited Plans are based on typical residential voice usage and is not permitted for
    commercial use. ShinyVoice retains the right to require account upgrade or suspend service if the calling
    habits are outside these guidelines.
     Calling plans are restricted for use by only a single ShinyVoice number/SIP device to prevent abuse.
    Unlimited calling plans allow for one simultaneous call and are not designed for users who wish to send
    multiple calls at the same time.
     Call forwarding to PSTN numbers requires the account have Prepaid Call Credit as forwarding calls to
    PSTN is not included with any unlimited plan.
     This plan is applicable for users making calls on the ShinyVoice network primarily. Customers who have
    the need to make calls to a variety of locations within the territory and to some of the larger metropolitan
    locations will find this offering most useful. Call traffic should not terminate to off-network locations a
    majority of the time. Should you have any questions about the best plan for meeting your specific needs,
    consult a customer service representative.
    Refund/Credit for Poor Call Quality
    Customer acknowledges and agrees that the Services are provided “as is.” Credit allowances for
    interruption of ShinyVoice service, including but not limited to poor quality calls, one way audio calls,
    improperly terminated calls, cut off calls or falsely connected calls, will not be provided.
    Upgrades and Downgrades
    Upgrades are allowed with no penalty. At the time of the event, a pro-rated fee is generated based on the
    credit for the current month, and debit for the new monthly fee. The difference will be immediately billed to
    your account and there are no credits issued in any form except towards the new plan. . In order to do
    this you will have to e-mail customer service at accounting@shinyvoiceusa.com. To downgrade your
    service you will have to pay the start-up fee associated with the new plan.
    Pre-Paid Call Credit
    Unused pre-paid call credit is non-refundable at this time.